SUBJECT AND SCOPE OF THE INSURANCE

 

This insurance contract undertakes to cover the costs included in the scope of COVID-19

Tourist Protection and Support Insurance within the framework of this “Special Conditions”

and Health Insurance General Terms if individuals who travel to Turkish Republic for travel

purposes but hospitalized because of accurate diagnosis of Covid-19, within the payment

limit and rates and the scope specified in the applications stipulated in the policy and the

attachments.

COVID-19 Tourist Protection and Support Insurance Health policies are only valid for

individuals between 0-65 ages.

Information specified on the policy are essential. Insurance coverage is only valid for

individuals specified in the policy and those who are not included shall not benefit from the

insurance.

1. DEFINITIONS
   
   

Words, definitions, expressions and abbreviations used in this Insurance Contract have the

meanings written for them. (Following definitions are the general definitions; and the policy

scope is limited to the coverage specified in the policy.)

 

Policy:

 

The documentations signed by the insurer and delivered to the insuree/insurant and showing

the rights and debts incurred by the insurance contract between the insuree and insurer.

Pandemic Hospital:

 

As specified by the T.R Ministry of Health in the letter no. 14500235-403.99, hospitals which

have minimum 2 of the infection diseases and clinic microbiology, chest diseases and

internal diseases departments and have

3rd level of adult intensive care beds are

considered as Pandemic Hospital.

Pandemic Hospital: Defined as the hospital where the cases diagnosed with Covid-19

(positive test result) are treated.

Health Institution:

 

Pandemic organizations located in the Republic of Turkey which have been licensed by the

competent authorities of the country concerned and regularly controlled by the private sector

or provide outpatient/inpatient services.

General Terms of Insurance Contract:

 

The general terms of Health Insurance specified by the T.R Prime Ministry Undersecretariat

for Treasury.

Company:

Türkiye Sigorta A.Ş.

Disease:

 

Deterioration in physical or mental functions of the insuree which requires an intervention or

medical research by the physician.

 

Doctor/Medical Doctor:

The person granted with medical doctor title/certificate officially within the framework of the

applicable laws in the Geographical Region where health services are provided and allowed

to perform their profession within the boundaries of T.R by laws. Based on such special

terms, the expression of “Medical Doctor” will be hereinafter used as DOCTOR.

 

Exception:

Cost amount specified in the policy which is not included in the coverage/service provided by

the Insurance Company and/or that the Insuree is required attend for each event.

 

Insuree:

Individual whose name is specified in the insurance policy issued by the insurer and included

in the insurance scope.

 

Insurant:

Real or legal person who is a party to the insurance contract with the insurer and owns the

obligations arising from insurance such as payment of insurance premiums.

 

Family Members:

Spouse and child/ren

 

1. GEOGRAPHICAL SCOPE

This insurance contract is valid within the boundaries of Turkish Republic.

 

1. POLICY EFFECTIVENESS PERIOD:

Effectiveness period of the policy between the policy commencement and end dates

specified on the policy,

• starts with the moment detected to enter into Turkish Republic with passport and

ends with the moment detected to depart Turkish Republic with passport.

The maximum policy period for this product is limited to 30 days.

 

1. COVERAGES

 

Treatment Costs of Covid-19:

This policy covers the health expenses to be caused in all pandemic hospitals regardless of

private hospital or state hospital if the individuals visiting our country get and accurately

diagnosed with Covid-19 and hospitalized.

The coverage is applied to certain diagnosis of Covid-19 within insurance period and in the

borders of Turkey

 

1. INSURER LIABILITIES
2. Company’s liability upon any demand depends on the compliance of the insuree

who claim compensation or interest in the terms of this Policy.

1. For the claim included in this scope of this policy, the insuree

• shall take all reasonable precautions to minimize the damage.
• Insuree shall provide all documents and information required to provide the

service in full and complete (Passport entry-exit photocopies, Passport front-face

photocopy, epicrisis, doctor follow-up forms, open invoice and examination results

etc.)

1. In case of an illness, the Insuree shall exempt the treating physicians from the

obligation to keep patient information confidential and empower them to provide

all the evidence and information to the Company. If necessary, the insuree shall

provide free access to all medical documentation, including health information

prior to illness or injury with the doctors.

1. Doctors of the company should be able to freely examine the insuree. If rejected

by the Insuree, the Company shall not be held responsible for organizing the

service and covering the costs.

 

1. GENERAL EXCEPTIONS

This policy covers the health expenses to be caused in all pandemic hospitals regardless of

private hospital or state hospital if the individuals visiting our country get and accurately

diagnosed with Covid-19 and hospitalized.

All other health costs which might be

experienced within the boundaries of Turkish Republic, excluded from this scope shall be

excluded from the scope.

The coverage is applied to certain diagnosis of Covid-19 within insurance period and in the

borders of Turkey

Policies which are purchased following the date of entry to the T.R boundaries are invalid.

 

1. WAITING DURATIONS

It is valid if the insuree is diagnosed with Covid-19 after entering into the boundaries of

Turkish Republic. There is not any waiting duration.

 

İ. COMPENSATION PAYMENTS

Invoices related to health costs are calculated in Turkish Lira at the Central Bank's Effective

Selling Rate (in the case that the currency of the relevant country does not correspond to the

Turkish currency, it is calculated over the cross exchange rate of USD correspondent

monetary unit), and covered within the limit and payment percentage specified in the policy.

Insuree is required to deliver the following information and documents to t he insurer with the

original copies so that the health costs incurred in the contractual or non-contractual health

institutions could be assessed and covered.

Insuree is liable for delivering invoices and related documents to the insurer so that their

compensation claim related to the treatments realized in a non-contractual health institution

could be covered.

• Passport entry-exit copies
• Passport front-end copy,
• Epicrisis,
• Doctor follow-up form
• Open invoice details,
• Examination results

If the patients stayed in intensive care before the end of the policy deadline, the treatment

shall continue for 10 days even if the policy expires.

 

1. POLICY CANCELLATION

Policy cannot be canceled if insuree has to stop their travel and go back to their countries

because of any reason.

Policy cannot be canceled upon the demand of insuree.

 

1. RIGHT OF RECOVERY

If the insurer makes a payment against the special and general terms of this policy because

of misinformation of the insuree or doctor, the amount shall be collected by revoked to the

insuree. If the insurer makes a payment not included min the policy coverage because of any

reason, this cannot be regarded as a vested interest by the insuree.

 

1. NOTIFICATION

Türkiye Sigorta A.Ş. Is authorized to supply and share any information and/or documents

before T.R Prime Ministry Undersecretariat of Treasury, Health Insurance Information and

Observation Center

(SBGM), Turkish Insurance Foundation

(Turkish Insurance,

Reassurance and Retirement Companies Foundation) all health institutions and agencies

and other insurance companies and public institutions and establishments within the scope

of the legal regulations including insurance regulation, directives related to insurance, and

health regulation by making examinations.

In case any change or misinformation on any contact details, insurer shall be accepted to

fulfill their notification liability unless any written notification is made to the insurer by the

insuree/insurant.

For the notificationn, phone number or electronic mail address of any insured family member

in the policy and those of insurant should be delivered to the insurer.

In case of information lack in the contact details of the family members, the person whose

details are full and complete in the policy shall be notified and the notification shall be

accepted to be made to the other family members in the policy as well.

 

1. INFORMATION SHARE AND SUPPLY

Türkiye Sigorta A.Ş. Is authorized to supply and share any information and/or documents

before T.R Prime Ministry Undersecretariat of Treasury, Health Insurance Information and

Observation Center

(SBGM), Turkish Insurance Foundation

(Turkish Insurance,

Reassurance and Retirement Companies Foundation) all health institutions and agencies

and other insurance companies and public institutions and establishments within the scope

of the legal regulations including insurance regulation, directives related to insurance, and

health regulation by making examinations.

 

1. CONSENT STATEMENT

Within the scope of the health insurance contract to be made with your company, in the

capacity of the insuree/insurant, I give my consent for my personal health data, insurance

records and my health details and records to be obtained, collected, processed, updated and

periodically controlled, stored and processed by Insurance Information and Observation

Center (SBGM), Social Security Agency, T.R Ministry of Health, health institutions and

establishments, cırrent and/or other health insurance companies, medical doctors and/or all

public institutions and private institutions and establishments and third parties specified by

the regulation; and shared with the related public institutions and establishments,

3rd

persons and organizations, service providers located in Turkey or abroad in order to give

health incurance offer, realize health risk assessment and fulfill the contractual obligations

specified in the insurance contract and conclude the compansation applications.

Your personal data and private personal data which you share with us for the exeuciton and

implementation of this contract are processed under the necessary security measures by our

company in accordance with the provisions of Law No. 6698 and related regulations and

transferred to the necessary authorities in accordance with the provisions of the legislation.

For detailed information and rights, you can apply to www.turkiyesigorta.com.tr.

 

INFORMATIVE AND ENLIGHTMENT FORM ON COVID-19 TOURIST

PROTECTION AND SUPPORT HEALTH INSURANCE

This form has been issued based on the sample form by the T.R Prime Ministry

Undersecretariat of Treasury and includes the general notification. Please read the Special

and General Terms on the product you have purchased carefully.

This form has been issued based on the Notification in Insurance Contracts published on

28/10/2007 to provide general information on rights, obligations, the subject, implementation

of the contract and various important changes and developments both during the

negotiations on the insurance contract and in the continuation of the contract for the insurant

and other individuals who will benefit from the contract.

 

1. INSURER DETAILS:
2. Insurance agency’s (which is the intermediary for the contract)

Commercial Title:

Address:

Tel&Fax No: :

2. Guaranteeing Insurer’s:

Commercial Title: Türkiye Sigorta A.Ş.

Address: Büyükdere Cad. 110 Esentepe Şişli İstanbul TURKEY

Tel&Fax no 0 850 202 20 20 - (212)3556464

 

1. WARNING:
2. For more detailed information about insurance, please carefully read and review the

General Terms of Health Insurance, Policy Special Conditions and Contracted Healthcare

Institutions List to be provided by the insurer upon request.

2. In accordance with Article 1431 of Turkish Commercial Code; The responsibility of the

insurer shall not start unless the policy premium is paid. In accordance with the Article 1434

of Turkish Commercial Code; If the policy down is not paid, the insurer shall terminate the

insurance contract. If one of the installments is not paid in due time, the insurant shall be

liable for paying the premium payables within maximum 10 days following the notification

date made by the insurer. Otherwise, the policy shall be terminated and compansations

claimed after the cancellation date shall not be covered.

4. In accordance with the Article 7 of the General Terms of Insurance Contract, if the points

which might have an impact on the risk have been amended after the contract has been

entered, Insurance company should be notified.

5. Insurance shall commence at 12.00 p.m in Turkey’s time zone and end 12.00 p.m when

the risk has been realized during the days specified as the commencement and deadline in

the policy unless agreed otherwise.

Effectiveness period of the policy between the policy commencement and end dates

specified on the policy,

starts with the moment detected to enter into Turkish Republic with passport and

ends with the moment detected to depart Turkish Republic with passport.

The maximum policy period for this product is limited to 30 days.

6. The coverage is applied to certain diagnosis of Covid-19 within insurance period and in the

borders of Turkey

7. Policies which are purchased following the date of entry to the T.R boundaries are invalid.

 

1. GENERAL INFORMATION
2. This insurance contract undertakes to cover the costs included in the scope of COVID-19

Tourist Protection and Support Insurance within the framework of this “Special Conditions”

and Health Insurance General Terms if individuals who travel to Turkish Republic for travel

purposes but hospitalized because of accurate diagnosis of Covid-19, within the payment

limit and rates and the scope specified in the applications stipulated in the policy and the

attachments.

2. COVID-19 Tourist Protection and Support Insurance Health policies are only valid for

individuals between 0-65 ages.

Information specified on the policy are essential. Insurance coverage is only valid for

individuals specified in the policy and those who are not included shall not benefit from the

insurance.

3. Insurer might demand medical examinations in order to assess the health risk of the

insuree.

4. The insurance company has the right to request information and record copies of the

health history of the insuree from all doctors, health institutions and third parties who treat the

insuree before and after the insurance period. If the insuree does not agree to do so, the

insurer may choose not to pay compensation or to cancel the agreement within good

intention rules.

5. Within the scope of the health insurance contract to be made with your company, in the

capacity of the insuree/insurant, I give my consent for my personal health data, insurance

records and my health details and records to be obtained, collected, processed, updated and

periodically controlled, stored and processed by Insurance Information and Observation

Center (SBGM), Social Security Agency, T.R Ministry of Health, health institutions and

establishments, current and/or other health insurance companies, medical doctors and/or all

public institutions and private institutions and establishments and third parties specified by the regulation; and shared with the related public institutions and establishments, 3rd

persons and organizations, service providers located in Turkey or abroad in order to give

health insurance offer, realize health risk assessment and fulfill the contractual obligations

specified in the insurance contract and conclude the compensation applications.

6. Apart from the general terms of the insurance, the parties have the right to agree on a

special condition not to be against the law, ethics and against the insuree.

7. Please notify any change in your identity, address, phone details, etc. registered in our

system so that we can access you easily when necessary by using

bilgi@turkiyesigorta.com.tr or fax via

( 0212 ) 355 6464

8. Special and general terms of health insurance might be accessed via

www.turkiyesigorta.com.tr

 

 

1. EXCEPTIONS

This policy covers the health expenses to be caused in all pandemic hospitals regardless of

private hospital or state hospital if the individuals visiting our country get and accurately

diagnosed with Covid-19 and hospitalized. All other health costs which might be experienced

within the boundaries of Turkish Republic, excluded from this scope shall be excluded from

the scope.

 

1. COMPENSATION PAYMENTS

1.The right holders are liable for providing the documents to the insurer in order to claim their

rights arising from the policy.

2. Invoices related to health costs are calculated in Turkish Lira at the Central Bank's

Effective Selling Rate (in the case that the currency of the relevant country does not

correspond to the Turkish currency, it is calculated over the cross exchange rate of USD

correspondent monetary unit), and covered within the limit and payment percentage

specified in the policy.

3. Insuree shall provide all documents and information required to provide the service in full

and complete (Passport entry-exit photocopies, Passport front-face photocopy, epicrisis,

doctor follow-up forms, open invoice and examination results etc.)

Compensation payments shall be assessed within the scope of insurance limits specified in

the Special conditions, General Terms of Insurance Contract.

4. In case of the realization of risk, obligation to make compensation payment belongs to the

insurance company.

5. Assessment and payment terms of the health costs incurred in contractual or non-

contractual health institutions and establishments are included in the Compensation Payment

article of the special terms.

 

1. OTHER DETAILS

Insurer is the member of arbitration system.

The Insurance Arbitration Commission has been established within the framework of Article

30 of the Law No. 5684 for the settlement of disputes arising from the insurance contract

between the insurers or the insurance arbitration system members.

 

 

1. COMPLAINTS AND INFORMATION REQUESTS
2. For any information requests and complaints, the following addresses and phone numbers

can be used.

2. The insuree accepts and undertakes that all kinds of information and communication

related to the insurance should be made through the contact information (including SMS

sending) which they have stated during the issuance of the policy.

3. If you do not receive your policy or rejection letter within 30 days following the application

date, you can access to the Customer Relations department via 0 850 202 20 20.

I declare that I have accepted and filled the insurance terms specified in this Offer and

Information Form.

 

Are you ready to discover? Your vacation is under Covid-19 assurance for a Safe New Start… 

For a more enjoyable and safer vacation in Turkey, a tourist attraction with its history, nature and culture, we stand by you through our Tourist Protection Support Insurance with Covid-19 coverage.

Bodrum, Cappadocia, Marmaris, Nemrut, Antalya and other wonders of our country…

We know that you are longing for vacation. We put Türkiye Tourist Protection and Support Insurance into your service in order to make your vacation more enjoyable and safer. You can relieve the tiredness and stress of the months through a vacation in the corners of paradise in Turkey with mind at peace, without worrying about Covid-19.

While you enjoy your vacation in the rich-blue seas, lush plateaus, wide canyons and open-air museums of Turkey, we, as Türkiye Sigorta, provide coverage for Covid-19, which affects the whole world.

Keep on meeting the beauties of our country, and make new discoveries; don’t worry about Covid-19, enjoy a safe vacation.

 

Frequently Asked Questions

1-What is the Context and Coverage of the Product?

It is an insurance policy which pays for the treatment expenses of the people, who are hospitalized after a definitive diagnosis of Covid-19, throughout the duration of hospitalization. If the person is hospitalized in one of our contracted organizations, the payment is made through the Türkiye Sigorta Provision system.  Payment is made in person in non-contracted organizations.

Coverages, provided under your policy, determine the scope of coverage. We recommend you to review your policy to be fully familiar with the service advantages provided under your insurance policy.

2-How Long is the Policy Period?

It is up to maximum 30 days, depending on the travel time of the insured.

3-Is there a day limit for hospitalization under the policy?

In the event that the insured is in intensive care before the policy expiry date, the treatment continues for 10 days, even if the policy expires.

4-Is there a waiting period?

There is no waiting period in Covid-19 Tourist Protection and Support Insurance.

 

5-Is there an age limit for this product?

Everyone between the ages of 0-65 can benefit from Covid-19 Tourist Protection and Support Insurance.

6-What is the coverage of the Insurance of Covid-19 Private Health Insurance Coverage Expenses?

All health expenses that may occur in any of the pandemic hospitals, whether private hospital or public hospital, in case of hospitalization due to Covid-19 during the travels of those coming to our country from foreign countries are covered by this product. Intensive care expenses are also included in our product. Once our Türkiye Sigorta provision teams are called during admission to hospital, the payment processes are initiated.

7-Under which conditions the claims are paid?

In order for a person to be admitted to a hospital or hospitalized in intensive care with the diagnosis of Covid 19 and for claim to be paid, the hospital must make a request to Türkiye Sigorta provision center. If the organization is a non-contracted pandemic hospital, then the payment is made in person.

8-What is required for payment in non-contracted organizations?

Copies of entrance and exit stamps of the passport, copy of front page of the passport, epicrisis, follow-up forms of physician, open invoice and examination results are required for the evaluation of invoices in non-contracted pandemic organizations.

Are you ready to discover? Your vacation is under Covid-19 assurance for a Safe New Start… 

For a more enjoyable and safer vacation in Turkey, a tourist attraction with its history, nature and culture, we stand by you through our Tourist Protection Support Insurance with Covid-19 coverage.

Bodrum, Cappadocia, Marmaris, Nemrut, Antalya and other wonders of our country…

We know that you are longing for vacation. We put Türkiye Tourist Protection and Support Insurance into your service in order to make your vacation more enjoyable and safer. You can relieve the tiredness and stress of the months through a vacation in the corners of paradise in Turkey with mind at peace, without worrying about Covid-19.

While you enjoy your vacation in the rich-blue seas, lush plateaus, wide canyons and open-air museums of Turkey, we, as Türkiye Sigorta, provide coverage for Covid-19, which affects the whole world.

Keep on meeting the beauties of our country, and make new discoveries; don’t worry about Covid-19, enjoy a safe vacation.

 

Frequently Asked Questions

1-What is the Context and Coverage of the Product?

It is an insurance policy which pays for the treatment expenses of the people, who are hospitalized after a definitive diagnosis of Covid-19, throughout the duration of hospitalization. If the person is hospitalized in one of our contracted organizations, the payment is made through the Türkiye Sigorta Provision system.  Payment is made in person in non-contracted organizations.

Coverages, provided under your policy, determine the scope of coverage. We recommend you to review your policy to be fully familiar with the service advantages provided under your insurance policy.

2-How Long is the Policy Period?

It is up to maximum 30 days, depending on the travel time of the insured.

3-Is there a day limit for hospitalization under the policy?

In the event that the insured is in intensive care before the policy expiry date, the treatment continues for 10 days, even if the policy expires.

4-Is there a waiting period?

There is no waiting period in Covid-19 Tourist Protection and Support Insurance.

5-Is there an age limit for this product?

Everyone between the ages of 0-65 can benefit from Covid-19 Tourist Protection and Support Insurance.

6-What is the coverage of the Insurance of Covid-19 Private Health Insurance Coverage Expenses?

All health expenses that may occur in any of the pandemic hospitals, whether private hospital or public hospital, in case of hospitalization due to Covid-19 during the travels of those coming to our country from foreign countries are covered by this product. Intensive care expenses are also included in our product. Once our Türkiye Sigorta provision teams are called during admission to hospital, the payment processes are initiated.

7-Under which conditions the claims are paid?

In order for a person to be admitted to a hospital or hospitalized in intensive care with the diagnosis of Covid 19 and for claim to be paid, the hospital must make a request to Türkiye Sigorta provision center. If the organization is a non-contracted pandemic hospital, then the payment is made in person.

8-What is required for payment in non-contracted organizations?

Copies of entrance and exit stamps of the passport, copy of front page of the passport, epicrisis, follow-up forms of physician, open invoice and examination results are required for the evaluation of invoices in non-contracted pandemic organizations.

ABOUT US

Türkiye Sigorta, the industry's preferred and trusted brand since 1957, continues to develop innovative products in order to fulfill its social and industrial responsibilities with a strong technological structure and expert staff at its 10 regional directorates, 11 financial district directorates, 2 representative offices and almost 3,000 sales channels.

Türkiye Sigorta’s main shareholder is TVF Finansal Yatırımlar Anonim Şirketi.

Always at the side of its insurance holders and stakeholders with its strong financial structure and effective and efficient loss management skills,Türkiye Sigorta is the proud owner of the ISO 9001: 2008 and ISO 10002: 2004 Complaints Management System Certificates.

With our newly crafted motto in our 60th year, we say "#lifeiseasier with Türkiye Sigorta", with enthusiasm to increase the number of our insurance holders and raise insurance awareness thanks to our 60 years of experience in the industry.

 

OUR VISION

• To pioneer change in the insurance industry, to create value for stakeholders and to be the most preferred provider in the industry

 

OUR MISSION

• To understand the needs of the insurance holders and offer creative solutions with a customer-oriented perspective
• To contribute to the improvement of the standards in the insurance industry and to create public awareness about insurance
• To offer the highest benefit to our stakeholders with our current strategic direction and ever growing human resources

 

OUR VALUES

• Pioneering Change
• Reliable
• Progressive
• Making a Difference
• Results Oriented
• Customer Oriented

 

CUSTOMER RELATIONS POLICY

In line with our high-quality policy that was established through our mission, vision and core values, we also believe in the enormous importance of customer satisfaction created by our products and services.

In order to provide you with the best possible service, we at Türkiye Sigorta have strengthened our commitment to customer satisfaction through comprehensive strategies and efforts that aim to improve customer relations processes.

As a result, we are proud to announce that - following the audits by TÜV Thüringen, an international approval body - our high quality customer service has been granted an ISO 10002:2004 Complaints Management System Certificate, a certificate given to very few companies in the insurance industry.

 

Core Principles

Accessibility: Thanks to a variety of communication means we provide, our customers can easily reach us to share their complaints, request information, make suggestions or express their satisfaction.

Availability of Information: Thanks to a variety of communication means we provide, our customers can easily reach us to share their complaints, request information, make suggestions or express their satisfaction.

Fast Feedback: Responding promptly to all customer requests is of great importance to our company.

Solution Emphasis: Fast and effective solutions are tailored to customer needs.

Objectivity: In addition to assessing and handling all customer requests objectively, we also believe that objectivity is essential when seeking solutions.

Confidentiality: The use of any personal information obtained through customer requests is restricted by law and bound by the principle of confidentiality.

Customer Focus: A customer-oriented policy is used to provide customers with the best service and to ensure that customer expectations are fully met.

Taking Initiative: Employees are encouraged to take initiative and to make necessary decisions when needed, in order to meet customer needs in the shortest possible time and to maintain maximum levels of customer satisfaction.

Customer Engagement: Customers are kept informed of the assessment and solution-seeking efforts in the management of their requests and are able to actively engage in the process.

Accountability: The assessments, solution-seeking efforts, status codes and results of customer requests are reported and monitored.

Internal Information Exchange: Customer relations activities are shared and monitored within the company.

Continuous Improvement: Customer suggestions and ideas are carefully assessed and used as a source for continuous improvement efforts.

Professionalism: Customer demands are answered by our qualified employees in a professional manner.

 

 

1. Purpose:

This enlightenment text has been prepared by  TÜRKİYE  Sigorta Anonim Şirketi (“Insurance” or “Company”) as the data supervisor under the Article 10 of Law on Protection of Personal Data no. 6698 (“Law”) and within the scope of Notification on Principles and Rules to be Complied in Fulfilling the Enlightenment Obligation.

We attach maximum sensitivity for the protection of your personal data.

We notify that your personal data which you provide or will provide or we will collect externally because you are a natural person customer of our company might be recorded, stored, kept, adjusted, shared with the institutions which are authorized to demand such personal data and shared, transmitted, transferred to the third persons in national and international scale under the requirements specified by KVK and classified and processed in any way specified in KVK Law and subject to any other operations specified in KVK Law by our company as the “Data Supervisor” within the scope of insurance proposals and insurance contracts and  

• Within the framework of purposes to process your personal data and to the extent in connection with, limited to this purpose,
• By maintaining the authenticity and current version they have been shared with our company
• .

 

It is aimed to maintain and improve the operations conducted by the TÜRKİYE  Sigorta  in compliance with the principles specified in KVK Law through this enlightenment text.

2. Collection and Method of Personal Data of Natural Person Customers

Our company shall process your personal data without causing any damage on your rights and freedoms in line with the purposes specified in this enlightenment text. In case of any change in the purposes of processing your personal data, your consent shall be taken.

Personal data collected and used by our company are as follows:

	Content of Personal Data
Identity Data	Name-surname, T.R Identity No, tax identification number, nationality information, mother’s name-father’s name, birthplace, date of birth, gender, copy of identity card, signature / initial information, insured name-surname, insurer's name-surname, insured candidate name-surname, authorized signature list,
Contact Data	Telephone number, fax, full address information, country, city, e-mail address, name-surname of the insurer, address information.
Customer Transaction Data	Information such as instructions and demands of the customer for the use of products and services and records on the use of products and services, customer number, contract number, transaction data, account number.
Sensitive Personal Data	·        Health Report ·        Blood Group ·        Health insurance application form ·        Disease details and background ·        Medical diagnosis ·        Disability ·        Blood group on the id card and religion
Other Data	Health institution, social security type, insured candidate’s height / weight,
Physical Area Security Data	Personal data on records and documents provided at the entrance or during the stay of the physical area; camera records, records at the security point, etc.
Financial Data	Bank name, IBAN details, gross premium amount.
Risk Management Data	Information obtained in performing the insurance risk processes.
Professional Experience Data	Information such as job and professional information, income range, occupational name, educational status.
Location Data	Address information,

 

Your personal data shall be collected by the authorized departments, the General Directorate, our suppliers, agencies, brokers, our employees and business partners authorized by the Company upon your statements before, during and after the contractual relation.

Your personal data shall be collected in verbal, written or electronic platforms through automatic and non-automatic methods such as cameras we have placed in the Company buildings, e-mail, phones, websites, any contract, forms and reports, etc. and any document and papers received from public institutions and establishments for any reason specified by the laws through third parties and our systems and upon receipt of health information of the insured from the natural persons, legal entities and institutions that are data processors and authorized by the Company.

 

3. Personal Data Processing Purposes and Legal Reasons

With the aim of fulfilling the legal obligations and requirements on the condition of not being limited to the Personal Data Protection Law, Insurance Law, Private Health Insurance Regulation, Insurance Support Services Regulation, Turkish Commercial Code, Turkish Code of Obligations, Law on Prevention of Laundering Crime Revenues and the above-mentioned legislation:

• In order to realize intelligence operations within the scope of insurance periods,
• Realize the insurance, reassurance and recourse activities,
• Create the insurance pricing tables,
• Realize the required operations before the authorized public institutions and establishments.

With the aim of establishing and implementing the contract:

• In order to provide products and services in line with your needs,
• Record the offer provided to the customer in the system,
• Record the document required in the insurance contract in the system,
• Carry out the customer assessment works,
• Carry out the distant sales contract processes,
• Realize the collection operations,
• Register the proposals and policy entries to the system,
• Detect the missing statements,
• Carry out the collection processes with credit card,
• Carry out the transition process of insured to another insurance companies,
• Record the insurance application forms to the system,
• Carry out the policy cancellation processes,
• Provide aftersales support services,
• Carry out the proposal and addendum works,
• Register the data transmitted by the business partners to the system.

With the aim of assignment, exercising and protecting a right and implementing the company policies:

• In order to carry out core assurance operations,
• Carry out gift token processes,
• Carry out customer satisfaction processes,
• Carry out customer relations management,
• Carry out demand and compliant processes,
• Carry out statistical researches when necessary,

 

4.      Transfer of Personal Data to Third Persons

Within the scope of specified purposes and in compliance with the terms specified in the Article 8 and 9 of the  Law,  and taking into consideration the provisions of Personal Data Protection Law, Insurance Law, Private Health Insurance Regulation, Insurance Support Services Regulation, Turkish Commercial Code, Turkish Code of Obligations, Law on Prevention of Laundering Crime Revenues; personal data might be transmitted to the affiliates of  TÜRKİYE   Sigorta Anonim Şirketi, partners and all related subsidiaries if required by the third persons providing service, related suppliers, business partners, authorized public institutions and establishments and Company operations within the scope of fulfilling the contractual obligations and fulfilling the legal and legislative obligations of the company, detecting your information in prevention of right loss in any trade activities, realization of collection contracts, carrying out provision processes, taking the expert opinion from contractual institutions and persons in health insurance processes, researching and the health details of insured in health insurance processes, and in supplying health insurance processes, carrying out policy renewal processes, accepting risks and calculating the actuary calculations.

Your personal data shall be stored for a reasonable period as specified in the related legislation or until the end of processing purpose, and up to statutory expiration.

5.      Protection and Confidentiality of Personal Data

Our company shall take all required technical and administrative measures in compliance with the Article 12 of the KVK Law in order to ensure that the personal data which the company processes are processed and accessed under the laws, and to provide the appropriate level of security to ensure the protection of personal data.

6.      Customer’s Rights

Under the Article 11 of KVK Law, you can make demands on the following points about your personal data by applying to our company:

1. To learn whether your personal data has been processed or not,
2. If processed, to demand information.
3. To learn about the purpose of processing personal data and if they have been used in compliance with the purpose or not,
4. To learn the third parties with whom the personal data has been shared in national and international scale.
5. In case of incomplete or improper processing of personal data, to request such personal data to be revised and to request the third parties with whom such personal data has been shared to be notified about the operation,
6. In case of disappear of the reasons to process the personal data, to request such data to be deleted, eliminated or make anonymous; and to request the third parties with whom such personal data has been shared to be notified about the operation,
7. To make objection for any result against the data owner by analyzing the processed personal data by exclusively automatic systems,
8. In case of experiencing any damage because of illegal processing of personal data, to request to be compensated,

You can submit your demands under the KVK Law in written by using the e-mail address which you have already notified to our company or other ways to be specified by KVK Committee with identity-supporting documents, registered electronic mail (KEP) address, safe electronic signature, mobile signature or by related person.  You can access to the Related Person Application Form which you can use for your demands within this scope via https://www.turkiyesigorta.com.tr  Our company will conclude your application demands in compliance with the Article 13 of KVK Law based on the nature of demand and within maximum 30 (thirty) days as free of charge. In case of the rejection of demand, rejection reason/s shall be notified to you in written or electronically.

 

The company reserves its right to make any amendment on this enlightenment text required by the Law, supplementary regulations and Committee decisions. Amendments to be made on the enlightenment text and updated text shall enter into force on the day notified to you. The latest version of the enlightenment text can be accessed via https://turkiyesigorta.com.tr/protection-of-personal-data

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

EXPRESS CONSENT STATEMENT

I accept and undertake that I have read and understood the “Customer Enlightenment Text on Processing Personal Data” within the scope of Law on Protection of Personal Data no. 6698; and have consent for collecting, storing, processing, transmitting and sharing my personal data with the authorized public institutions and establishments, their employees, lawyers, service provider medical consultation firms and  (Other persons and institutions with which personal data are required to be shared should be specified) and Partners, shareholders, suppliers and business partners of  TÜRKİYE  Sigorta Anonim Şirketi in line with the purposes, methods and legal reasons specified in the enlightenment text for implementation of proposal and policy entry processes,  assessment of data received from contractual institutions and insured persons, transmission of the insured details to the other insurance companies, damage notification and provision assessments, damage payments, implementation of policy cancellation processes, implementation of demand and compliant processes, providing aftersales services, carrying out researches for intelligence purposes within the insurance contract scope, carrying out the customer identification and inquiry, carrying out the research on risky diseases, creation of insurance pricing tables, recording the health insurance applications in the system, receiving the health information from public institutions and establishments and carrying out the insurance, reassurance and recourse processes.

I accept and undertake that the Company has made a complete and express notification and I provide my personal data with my own will; and I have consent for my personal data to be used in compliance with the Law on Protection and Processing Personal Data published by the Company, recording on any information and document received from me or third persons upon my approval, storing my information and documentations received by operations and activities realized to be realized by the Company and processing and storing my personal data by the third persons with whom such data has been shared in line with such purposes.

I accept and undertake that I have been explicitly and understandably how I can exercise my rights specified in the Article 11 of the Law including my right to request information on processing and protection of  my personal data.

I have a consent.   I don’t have a consent.

 

The persons’s:

Name and Surname:

Date:

Signature:

 

 

SUBJECT AND SCOPE OF INSURANCE

 

This insurance contract includes extra room accommodation in hotels where foreigners travelling from abroad to the Republic of Turkey stay within the borders of the Republic of Turkey, after all public pandemic hospitals report keeping them under surveillance at the hotel where they stay due to Covid-19 disease.

 

The certified hotels guarantee that they take all measures against the pandemic in all the segments they offer. Businesses with Safe Tourism Certificate were stated at https://tga.gov.tr/search-hotel-category.  Our Ministry of Tourism has mandated that all accommodation facilities with 50 rooms and above receive “Safe Tourism” certificate with its latest regulation.  Accommodation companies that are obliged to receive certificates will not be able to operate without certificates.

 

This policy is valid as of the beginning of the foreign tourist accommodation, provided that they stay in Safe Tourism certified hotels and any of the COVID-19 Tourist Protection Insurances have been purchased.

 

The maximum compensation period to be paid during the policy shall be limited to the outcome obtained by multiplying the daily hotel accommodation fee for one with 15 days and and limited to minimum 1500 £.  Our product is arranged on the basis of compensation and the daily amount of compensation specified in the scope of the guarantee is paid to the insuree.

 

COVID-19 Accommodation Support Insurance Package is only valid for the 0-65 age range.

 

The information written on the policy is essential. The insurance coverage is valid only for the persons mentioned in the policy, and other persons may not benefit from the coverage.

 

 

1. DEFINITIONS

 

The words, definitions, phrases and abbreviations used in the text of this insurance contract have the meanings specified in their provisions. (The definitions below are general definitions and the scope of the policy is limited to the guarantees specified on the policy.)

 

Policy:

It is a document signed by the insurer and given to the insuree/insurant, showing the rights and debts arising from the insurance contract of the insuree and the insurant.

 

 

General Requirements of Health Insurance:

These are the general conditions of Health Insurance determined by the Undersecretariat of Treasury  of the Prime Ministry of Turkey.

 

Company:

Türkiye Sigorta A.Ş.

 

Disease:

It is a deterioration in the physical or mental functions of the insuree that would require intervention by a doctor or medical research.

 

 

Doctor / Medical Doctor:

Within the framework of the laws valid in the Geographical Area where healthcare is provided, this is a person who is permitted by law within the borders of the Republic of Turkey to conduct his profession or given the title/document as an official medical doctor.   In these special circumstances, the term doctor of medicine shall be used as a doctor.

 

Exemption:

It is the amount of expenditure written in the policy that is not covered by the guarantee / service provided by the insurance company and/or that the insuree must attend for each event.

 

Insuree:

The insurer is the person whose name is stated in the current insurance policy issued by the insuree and is included in the insurance coverage.

 

 

1. GEOGRAPHICAL SCOPE

 

This insurance contract is valid within the borders of the Republic of Turkey.

 

1. POLICY VALIDITY PERIOD , GUARANTEES and PREMIUMS

 

The insurance coverage starts with a accommodation at the hotel and ends with the end date of the accommodation. In case the insuree stays in quarantine within the period of accommodation is documented, the maximum amount of compensation will be paid even if the accommodation in the hotel is over. In a 7-day tour, if a surveillance decision is made on the 5th day, 13 days of compensation will be paid in case of an extra stay at the hotel for 15 days.

 

Premiums will be collected in advance in TL at the effective sales rate of the central bank at the date of issue of the policy.

           

GUARANTEES

 

Package Option	Coverage Limit
Package	100 Euros per day (Maximum 15 days; 1.500 Euros)

 

The insurance is valid provided that Covid-19 diagnosis has been made within the borders of Turkey and within the insurance period. This policy shall be for minimum 15 days. The daily compensation fee payable might not be higher than the daily hotel room fee.

 

 

 

1. GENERAL EXCEPTIONS

 

This policy is a type of policy that covers hotel accommodation costs only if those who come to our country from abroad stay in the hotel extra due to Covid 19. Besides this scope, the insuree's medical expenses outside of Covid 19 within the borders of the Republic of Turkey are not covered.

 

The guarantee is valid in case of a definitive diagnosis of Covid-19 within the insurance period and within the borders of Turkey.

 

The policies taken after the date of entrance to the Turkey shall not be valid.

 

1. WAITING PERIODS

 

 There is no waiting period.

 

1. INDEMNITY PAYMENTS

 

The reports to be given by the Public Pandemic Hospitals of the Republic of Turkey and quarantine documents for staying at the hotel - Passport Photocopy - Hotel Accommodation Documents and Hotel Accommodation Receipt are required.  The insurer might request additional document if necessary.

 

During the compensation payment, it shall be converted into TL over the Effective Selling Exchange Rate of Central Bank on the date of quarantine start received by the Hospital and deposited into the account of insured. (Bank costs to be born within the scope of Transfer /EFT shall be covered by the insured).

 

1. POLICY CANCELLATION

 

There is no cancellation of policy and no premium refunds. Policy premium shall be in cash and collected by being converted in TL over the Effective Seeling Exchange Rae of Central Bank.

1. RIGHT OF RECOURSE

 

In the event that the insurer makes payments contrary to the special and general conditions of the policy due to the incorrect and/or incomplete information of the insuree or the insurant, the insurer shall collect these payments by recourse to the insuree. If the insurer has made a payment that is not covered by the policy guarantee for any reason, it cannot be considered as a right earned by the insuree.

 

1. INFORMATION

 

Türkiye Sigorta A.Ş is authorized to provide and share information and/or documents by making examinations at the   Treasury, Health Insurance Information and Monitoring Center (SBGM), Turkey Insurance Association (Turkey Insurance, Reinsurance, and Pension Companies Association), all health institutions and organizations, insurance companies and Public Institutions within the framework of relevant legal regulations.

 

The insurer informs the insurant / insuree about the contract expiration date and renewal before the contract expires and if there is a renewal guarantee on the product, written or electronic notification to the insuree regarding the renewal guarantee and also, whether the contract is renewed or not.  The insurer shall make this information based on the up-to-date contact information contained in the company records.

 

However, in the event that at least one of these contact information is changed or misreported, the insurer shall be deemed to have fulfilled its obligation to inform unless immediately written notification is made to the insurer by the insuree/insurant.

 

In addition to the address information, it is obligatory that at least one of the family members who are insured in the policy and one of the cell phone or e-mail address of the insuree should be forwarded to the insurer in order to make the information.

 

In cases where there is a lack of contact information of family members, notification is made to the person with full knowledge of the policy and the information is considered to have been made to other family members in the policy.

 

1. INFORMATION SHARING AND INFORMATION SUPPLY

 

Türkiye Sigorta A.Ş is authorized to provide and share information and/or documents by making examinations at the Treasury, Health Insurance Information and Monitoring Center (SBGM), Turkey Insurance Association (Turkey Insurance, Reinsurance, and Pension Companies Association), all health institutions and organizations, insurance companies and Public Institutions within the framework of relevant legal regulations.

 

1. DECLARATION OF CONSENT

 

I give consent for my personal health data, insurance records and information and records about my health status to be shared with public authorities and cents, the nature of contracts with third parties and organizations should, service providers, who are resident in Turkey or abroad with companies, if needed, to be collected, processed, updated, periodically checked, to be kept in the database, processed and stored and obtained from the Insurance Information and Surveillance Center (SBGM), Social Security Institution, Ministry of Health, health institutions and organizations, existing and/or other health insurance companies, physicians and/or all public and private institutions and organizations determined by the relevant legislation and third parties in order to submit a health insurance offer, to make a health risk assessment, to fulfill the obligations under the insurance policy and to finalize compensation applications as the insuree/insurant.

 

Your personal data and special quality personal data that you have transmitted to us for the establishment and performance of this contract are processed under the necessary security measures by our company within the framework of the provisions of Law No. 6698 and the relevant regulations and transferred to the necessary authorities in accordance with the provisions of the legislation.  For detailed information and your rights, you can apply to www.turkiyesigorta.com.tr address.

 

Turkiye Sigorta A.S                                                                                         Insured

 

 

 

 

 

 

 

 

 

 

 

 

COVID 19 ACCOMMODATION SUPPORT INSURANCE INFORMATION AND CLARIFICATION FORM

 

This form has been prepared on the basis of the sample form prescribed by the Undersecretariat of Treasury of the Prime Ministry of Turkey and contains the general information. Therefore, please read carefully the specific and general terms of the product you purchase.

This form has been prepared in accordance with the regulation on informing the insuree in the insurance contracts published on 28/10/2007 in order to give general information about the rights, obligations, the subject matter of the contract, its operation and some important changes and developments, both during the negotiation of the insurance contract and during the continuation of the insurance contract.

 

1. INFORMATION ABOUT THE INSURER

1.The insurance agent who mediated the contract;

Trade name :

Address:

Tel & Fax no. :

2.The insurer providing the guarantee;

Trade Name: TÜRKİYE SİGORTA A.Ş.

Address: Büyükdere Cad. No: 110 Esentepe ŞİŞLİ / İSTANBUL

Tel & Fax number 0 850 202 20 20- (212) 3556464

 

1. WARNINGS

1.For more detailed information about insurance, please carefully review the general terms of Health Insurance and the specific terms of the policy to be issued by the insurer upon request.

2.In accordance with article 1431 of the Turkish Commercial Code, the liability of the insurer shall not begin unless the policy premium is paid. In accordance with article 1434 of the Turkish Commercial Code, the insurer shall terminate the insurance contract if the down payment of the policy is not paid. In the event that one of the installments is not paid in due time, the insuree is obliged to pay the premium debt within 10 days at the latest as of the date of notification made by the insurer. Otherwise, the policy will be terminated and the claims will not be met after the cancellation date.

4. After the contract is made, if the issues that may affect the risk change, the situation must be reported to the insurance company within eight days in accordance with Article 7 of the General Conditions of Health Insurance.
5. This insurance contract includes extra room accommodation in hotels which have Safe Tourism Certificate and where foreigners travelling from abroad to the Republic of Turkey stay within the borders of the Republic of Turkey, after all public pandemic hospitals report keeping them under surveillance at the hotel where they stay due to Covid-19 disease.

 

The certified hotels guarantee that they take all measures against the pandemic in all the segments they offer. Businesses with Safe Tourism Certificate were stated at https://tga.gov.tr/search-hotel-category.  Our Ministry of Tourism has mandated that all accommodation facilities with 50 rooms and above receive “Safe Tourism” certificate with its latest regulation.  Accommodation companies that are obliged to receive certificates will not be able to operate without certificates.

 

This policy is valid as of the beginning of the foreign tourist accommodation, provided that they stay in Safe Tourism certified hotels and any of the COVID-19 Tourist Protection insurances have been purchased.

 

The maximum compensation period to be paid during the policy shall be limited to 15 days and the total amount to be paid shall be limited to 15 days multiplied by the daily daily hotel accommodation fee for one person. Our product is arranged on the basis of compensation and the daily amount of compensation specified in the scope of the guarantee is paid to the insuree.

 

COVID-19 Accommodation Support Insurance Package is only valid for the 0-65 age range.

 

The information written on the policy is essential. The insurance coverage is valid only for the persons mentioned in the policy, and other persons may not benefit from the coverage.

 

 

1. GENERAL INFORMATION

1.POLICY VALIDITY PERIOD  , GUARANTEES and PREMIUMS

 

The insurance coverage starts with a accommodation at the hotel and ends with the end date of the accommodation. In case the insuree stays in quarantine within the period of accommodation is documented, the maximum amount of compensation will be paid even if the accommodation in the hotel is over. In a 7-day tour, if a surveillance decision is made on the 5th day,  13 days of compensation will be paid in case of an extra stay at the hotel for 15 days.

 

Premiums will be collected in advance by converting them to TL at the effective selling exchange rate of the central bank at the date of issue of the policy.

 

GUARANTEES

 

Package Option	Coverage Limit
Package	100 Euros per day (Maximum 15 days; 1.500 Euros)

 

2.The guarantee is valid in case of a definitive diagnosis of Covid-19 within the insurance period and within the borders of Turkey.

3.The insurer may request medical examinations to assess the health risk of the insuree.

4.The insurance company has the right to request information and registration copies about the health background of the insuree from all doctors, health institutions and third parties who treated the insuree before and after the insurance period. Under the insuree's goodwill rules, if he does not agree to fulfill this, the insurer may go out of its way to not pay the compensation or cancel the agreement.

5. I give consent for my personal health data, insurance records and information and records about my health status to be shared with public authorities and cents, the nature of contracts with third parties and organizations should, service providers, who are resident in Turkey or abroad with companies, if needed, to be collected, processed, updated, periodically checked, to be kept in the database, processed and stored and obtained from the Insurance Information and Surveillance Center (SBGM), Social Security Institution, Ministry of Health, health institutions and organizations, existing and/or other health insurance companies, physicians and/or all public and private institutions and organizations determined by the relevant legislation and third parties in order to submit a health insurance offer, to make a health risk assessment, to fulfill the obligations under the insurance policy and to finalize compensation applications as the insured/insurant.

6.In addition to the general conditions of insurance, the parties have the right to make a special condition not to be contrary to the law, morality and not to the detriment of the insuree.

7. The maximum policy period for this product is limited to 15 days.
8. In order to reach you more easily when your identity, address, telephone and similar information is changed in our system, please report to bilgi@turkiyesigorta.com.tr or to our fax number (0212) 355 6464.

9.The special and general conditions of health insurance can be accessed at www.turkiyesigorta.com.tr.

 

1. EXCEPTIONS

This policy is a type of policy that covers hotel accommodation costs only if those who come to our country from abroad stay in the hotel extra due to Covid 19. Besides this scope, the insuree's medical expenses outside of Covid 19 within the borders of the Republic of Turkey are not covered.

 

The guarantee is valid in case of a definitive diagnosis of Covid-19 within the insurance period and within the borders of Turkey.

 

The policies taken after the date of entrance to Turkey shall not be valid.

 

1. MAKING COMPENSATION PAYMENTS

 

The reports to be given by the Public Pandemic Hospitals of the Republic of Turkey and quarantine documents for staying at the hotel - Passport Photocopy - Hotel Accommodation Documents and Hotel Accommodation Receipt are required.

 

During compensation payment, it shall be converted into TL over the Effective Selling Exchange Rate of Central Bank on the date of quarantine start received by the Hospital and deposited into the account of insured. (Bank costs to be born within the scope of Transfer /EFT shall be covered by the insured).

 

 

 

1. OTHER INFORMATION

The insurer is a member of the arbitration system.

The Insurance Arbitration Commission was established within the framework of Article 30 of Law No. 5684 for the settlement of disputes arising from insurance contracts between insurance providers or individuals benefiting from insurance contracts and insurance organizations that are members of the Insurance Arbitration System.

 

1. COMPLAINTS AND REQUESTS FOR INFORMATION
2. 1. All information requests and complaints related to insurance can be applied to the following addresses and phones.
3. The insuree has agreed that all information and communication regarding the insurance shall be made on the contact information ( including SMS sending ) he / she declared when the policy was issued.

3.If your policy or rejection letter does not reach you within 30 days of the application date, you can contact our customer service department at 0 850 202 20 20

I declare that I have filled out the insurance terms set out in this offer and disclosure form.

 

Title / Stamp /Signature of The Insuree